Lolya embellished suede ankle boots

Care note: Please refer to the care tag, swing tag or booklet included with your item, brand instructions take priority.

General guidance

• Handle with clean, dry hands. Keep away from direct sunlight, heat and high humidity.
• Avoid contact with liquids, oils, perfumes, hand sanitizers and color-transfer from dark textiles.
• Store in a breathable dust bag or box with light tissue to maintain shape. Do not overfill.

By category

• Bags (leather, suede, fabric): Wipe leather with a soft cloth; condition sparingly with neutral cream. Brush suede in one direction; use protector. Spot-clean fabric with mild soap and water, never bleach.
• Clothing: Follow garment label. Wash similar colors together. Lay knitwear flat to dry. Steam delicate fabrics; avoid high heat.
• Accessories (belts, wallets, scarves): Keep away from moisture and sharp surfaces. Roll or hang scarves; store belts flat or gently coiled.
• Homeware (plates/ceramics & glass): Hand wash with mild detergent and a soft sponge; avoid abrasive pads and sudden temperature changes.

Explore detailed, item-specific advice in our Full Care Guide.

Shipping & Returns

• Worldwide delivery with tracked courier service. Options and rates are shown at checkout.
• Orders are processed on business days. You’ll receive a confirmation email with tracking once shipped.
• Duties & taxes: Calculated according to the destination country. Any applicable fees are the customer’s responsibility.
• Returns: Eligible items may be returned within the stated window in original, unused condition with all tags and accessories.
• Exclusions: Final sale, personalized, or hygienic items may be non-returnable.
• How to start a return: Follow the instructions on our policy page or contact our Client Care team.

For full details, delivery timeframes, and return instructions, please see our policy pages: Shipping & Returns.