TERMS OF USE OF THE ONLINE STORE

«LUISA WORLD»

The present website («www.luisaworld.com») is the online store «Luisa World» owned by the Company under the trade name “ROSSI TRADE AND MANUFACTURE OF MEN GARMENTS S.A.”,  with the distinctive title “ROSSI S.A.” (hereinafter called “ROSSI” or the “Company”), which is duly incorporating under the laws of Greece and whose registered office is at 1 -5 Theofilopoulou street, P.C. 117 43, Athens – Greece , with General Commercial Registry No: 382901000, with TIN: 094171267 Tax Authority FAE Athens, with tel no: 0030 210 9222 243 and email: info@luisaworld.com

The Company provides its services to consumers through its online store «www.luisaworld.com», according to the terms and conditions hereof. Before entering the online store, browsing the relevant website and making any kind of transaction within it, please read carefully the terms and conditions below.

Please understand that accessing and using the Company’s website «www.luisaworld.com» and its services implies unconditional agreement with the present Terms and Conditions.

1. GENERAL TERMS
1.1 The present constitutes an agreement that is executed between you, (hereof referred to as “you”, “your part” or “the consumer”, “the user” or simple “the visitor”) and the Company under the trade name “ROSSI TRADE AND MANUFACTURE OF MEN GARMENTS S.A.”, with the distinctive title “ROSSI S.A.” (hereof referred to as the “Company”, “ROSSI”, or “we”).

1.2 Browsing, access or use of the present online store «www.luisaworld.com» (hereof referred to as “online store”/website, “Luisa World” or «www.luisaworld.com») and its services provided are consequential to the agreement from your part to the terms and conditions listed beneath (which terms and conditions are referred to as “the Agreement”).

1.3 The Company preserves the right to amend the present terms and conditions at any point, as long as it is deemed necessary, informing you through its website. Any amendment in these Terms of Use are considered to be valid once the amended Terms of Use are uploaded on the Company’s website. It is expected that you check every time for possible amendments of the herein terms of use and as long as you continue browsing the website or using its services provided, it is unquestionably assumed that you accept, consent, condone, agree and approve the amended terms and conditions. If you do not agree to these Terms and Conditions of Use or any revision, it is implied you should also stop using this website.

1.4 The Company reserves the right to withdraw or amend this website without notice. The Company will not be liable if, for any reason, this website is unavailable at any time, or for any period of time. From time to time, the Company may restrict access to some parts of or the entire website. The Company reserves the right to suspend, restrict, or terminate your access to this website at any time without notice.

1.5 By using this website, you agree that you cannot: Use the website in any way that may lead to the encouragement, procurement, or carrying out of any criminal activity, or to promote any business, products, or services; Use foul, threatening, or offensive language including, without limitation, defamatory, libelous, racist, sexist, ageist, homophobic, or sexually explicit language; Distribute illegal, copyright infringing, advertising, indecent, or offensive material, or transfer files that contain viruses, Trojans, or other harmful programs; or Use the website for any purpose other than your personal use.

1.6 Though it is the Company’s priority to provide you with complete, current, and accurate information, our website may contain content that is subject to human and/or technological errors (e.g., typographical errors, inaccuracies, omissions, etc.). This content may include information related to pricing and availability, as well as material that is incomplete or outdated. The Company reserves the right to correct such information, even after an order has been made. We may change or update information without prior notice at any time. Consequently, we apologize for any inconvenience that such errors may produce.

2. DEFINITIONS
2.1 The definitions presented below are applied in the present Agreement:
i. “Company’’/ “Rossi”/ “We”: is the Company under the trade name “ROSSI TRADE AND MANUFACTURE OF MEN GARMENTS S.A.”, with the distinctive title “ROSSI S.A.”, which is duly incorporating under the laws of Greece and whose registered office is at 1 – 5 Theofilopoulou street, P.C. 117 43, Athens – Greece, with General Commercial Registry No: 382901000, with TIN: 094171267 Tax Authority FAE Athens, with tel no: 0030 210 9222 243 and email: info@luisaworld.com
ii. “Online Store”/ “Website”/ “Luisa World” and/or «www.luisaworld.com»: is the domain name/electronic address, of the online store maintained by the aforementioned Company and encompasses the “content” and the “services”.
iii. “Content”: refers to all the written content, graphics, the design and programming utilized in the internet site here above.
iv. “Text”: refers to all the texts presented in the website, whether it is of a legislative, educational or consultative content or an advertisement.
v. “Graphics”: refers to all the logos, buttons and any sort of graphic elements on the website.
vi. “Design”: refers to the color combinations and the paging of the website.
vii. “Programming”: refers to the markup language (HTML, JavaScript, etc.) and server utilized for the website.
viii. “Services”: refers to all the services provided through the website.
ix. “User”: refers to any natural or legal person visiting the website and creates an account on it.
x. “Consumer”: refers to any natural or legal person visiting the website and proceeds to the purchase of goods through it.
xi. “Visitor”: refers to any natural or legal person visiting the website.
xii. “Account”: refers to the registration of the Visitor as a User in the website «www.luisaworld.com».
xiii. “Product/s”: refers to the goods offered for sale through the website.
xiv. “Shopping Basket”: refers to all products of the online store which are selected by you. The Shopping Basket allows you to track, add and remove items as you would in a natural store.

3. USE AND TERMS OF USE OF THE ONLINE STORE

3.1 This Agreement applies in case of navigation in the website with the web address «www.luisaworld.com».

3.2 Application of terms and conditions: The use of services and the use of «www.luisaworld.com» in general, are submitted to the herein terms and conditions which are expressed by the present Agreement. Any new services which may be included in «www.luisaworld.com» and may be carried out by it, will be submitted to the present terms of use, unless the opposite is explicitly stated.

3.3 The use of any of the services provided within it (i.e. creation of an account, purchase of product/s etc), is allowed only to adults over 18 years old, with full legal capacity. If you are under 18 years old, but no less than 16 years old, you are allowed to make use of any of the services provided only if your parent or guardian has given his/her consent. Those with parental authority should protect juveniles from accessing and using websites that appeal to adults and are the solely responsible for this.

3.4 In order to use the online store and its services, you should have internet access and the appropriate telecommunication connections. The Company is not responsible for any telephone or telecommunication expenses or any other expenses that may occur. Τhe Company relies on other service providers (such as network providers, data centers, telecommunication providers) to make its website and services (including mobile applications) available to you. Whilst the Company takes all reasonable steps available to provide you with a good level of service, the Company does not guarantee that such service shall be fault free or uninterrupted at all times. The Company therefore shall not be liable in any way for any losses you may suffer because of delays or failures of its website and its services provided because of the Company’s service providers.

3.5 The Company, through its online store, offers products for sale that are available from several connected stores of ours. The Company informs you about the availability of the products put for sale through its online store by a relevant report below the description of each product. In the exceptional circumstance that there is a surprising lack of product/s, the Company will make every possible effort to have the product/s available directly. In the meantime, you can register your email address for notification of arrival of the selected product/s not available at that time.

3.6 Security Rules:

(a) Please note that it is forbidden to consumers, users and visitors to violate or try to violate the safety of the website, including but not limited to: (i) have access to data not intended for a consumer, user and visitor or connect to a server or account to which they do not have the right to access,(ii) make an effort to search or try the fragile spots of the system or the net or to violate the security measures or the certification measures without authorization,(iii) try to block the service from any other individual or/and legal person,(iv) end unsolicited bulk electronic messages and/or chain letters which include advertising promotions and/or advertisements of products or services,(v) present false data (names, addresses and contact data in general) and/or counterfeit any information. Violations of the system or of the network security may lead to civil or penal liability.

(b) Consumers, users and visitors are not allowed to use, or allow to third parties to use, the website and its available services in order to send or receive any material which is threatening, offensive, defamatory or has objectionable content and is technically harmful (i.e. logic bomb viruses, worm viruses, malicious software or harmful data).

(c) Violation of these Security Rules may lead to civil or penal prosecution. The Company will investigate the incidents which are possibly related to such violations and may involve and cooperate with the Police Authorities to prosecute the consumers, users and visitors who are related to such violations.

4. REGISTRATION AND CREATION OF AN ACCOUNT
4.1 It is not obligatory to register in order to browse through «www.luisaworld.com», to make a purchase, to make an order or in general to have the opportunity to use any of the features of the website. By creating an account though, you are able to save the requested personal data and delivery addresses of yours, so you don’t have to re-entry them in every order you make. Moreover, by creating your personal account you have the opportunity to receive newsletters upon your registration in the relevant mailing list. You can always exclude yourself from the reception of these newsletters upon notification by sending us an email at e-shop@luisaworld.com

4.2 Once you decide to register in the website, you simultaneously agree to: a) provide true, accurate, current and complete information and b) preserve and carefully update your registration data in order to always be true, accurate, current and complete. You are solely responsible for the truthiness and accuracy of the information provided by you on the website. It is your responsibility to keep such information accurate and updated. The Company cannot and does not confirm, and is not responsible for ensuring the truthiness or accuracy of information provided by you on its website. However, the Company reserves the right to conduct verification and security procedures in respect of all information provided by you. Should any of your registration information change, please notify us immediately at the following e-mail address e-shop@luisaworld.com. We may also change registration requirements from time to time.

4.3 After the completion of the registration process, you will be asked to confirm your personal password and username. Please be aware that you are strictly responsible for all the actions made under your personal password and username and your account in general. You agree to timely notify us for any unauthorized use of your account and for any security violation or such possibility that comes to your attention. Additionally, it is presumed that you are exclusively responsible for the careful use of your account and don’t forget that you should logout after the completion of every use. The Company is not responsible for any harm or damage that may occur from the incapacity of you to follow the present clause.

4.4 If the Company has reason to believe that the information provided by you while registering and using any of the services provided breaches or is likely to breach any of the provision in these Terms, the Company, at its sole discretion, may take any action deemed appropriate including deactivate your Account. Moreover, the Company preserves the right to deactivate an account if a user uses IP addresses for concealing the use of any other account or stops the function of the website or its services in any way.

4.5 You can deactivate your account at any time by sending us an e-mail at e-shop@luisaworld.com. All information and content that has already been provided to us will be handled according to our Privacy Policy.

4.6 The Company reserves the right to suspend or prohibit the use of its services to any consumer, user and/or visitor who, at its sole discretion, does not comply with these Terms of Use, including the registration of incorrect data, the maintenance of more than one (1) account or attempt to block the website in any way. If the website’s services are suspended or prohibited to a user, this user may not be registered again or use the website’s services without the prior written consent of the Company.

5.   PERSONAL DATA

5.1 During the use of the services of «www.luisaworld.com», you are asked to provide some personal data of yours such as your name, your surname, your e-mail address and a delivery address. You should also provide these data to create an account or to activate relevant services (newsletters, competitions, etc) for your account and to assure the Company’s ability to communicate with you. Additionally, you are asked to provide some Payment Details {such as the Invoice Address and the Payment Method (Credit, Debit or Prepaid Card and its details)} that you will use in order to buy one or more of the products provided via «www.luisaworld.com».

5.2 The Company respects absolutely your personal data entered in its website and assures that they will be used in accordance with the applicable Greek and European Privacy Laws, including the Regulation (EU) 2016/679, and only to the minimum extent necessary and for lawful purposes, such as for the proper function of the online store and its services and for being compliant with the Tax Authorities.

5.3 All the information provided by you will be stored on secure third-party server located in Germany, at Data Center Park Falkenstein. The Company assures that the collection, processing and/or storage of your personal data is lawful and takes place upon your explicit consent. You are free to adjust, delete, add, replace and update any of your data, at any time, as well as you free to revoke your consent at any time by sending us a relevant e-mail at e-shop@luisaworld.com.

5.4 It is expected that you warrant and represent that all personal data provided by you is, and at all other times will be, true, accurate, current and complete and you agree to update such information as it is necessary to maintain its truth and accuracy. You acknowledge that the Company does not have any control of and therefore cannot reasonably accept any liability in respect of the truth and accuracy of the information provided by you.

5.5 The Company can encrypt, use, store, process, exploit, send, disclose and distribute your personal data that are provided by you, at its sole discretion, in case:

• the disclosure is necessary for the fulfillment of your order (i.e. cooperating transport and courier companies),
• there is your explicit consent about the above – mentioned actions, by clicking the box “I accept”,
• required by Law, by Court Order or Subpoena or requested by any other competent governmental, judicial, police, administrative or regulatory Authority, upon legitimate request and according to the pertinent laws.

6. COOKIES

6.1 The Company may collect identification data of you by using technologies such as cookies. Cookies are short text files stored in your hard drive and do not acknowledge of any document or file of your computer. They are used to facilitate and ameliorate your navigation regarding the use of the services provided by the online store, for getting informed about the views of the website and for the creation of orders and shopping interest history with a view to improve our services as well as to keep logistic records. Other kind of information that we collect from or about you, include your location, the types of content you view or engage with or the frequency and duration of your activities.

6.2 You can adjust your web browser in such a way that you can be notified for the use of cookies in specific services or not to allow acceptance of the use of cookies in any way. In case you do not wish the use of cookies for your identification, you may not have further access into specific services.

7. PRODUCTS FOR SALE

7.1 The Company is only committed to the validity of information presented on the online store, as regards to the existence of the features described in each product available (ie designer, sizes, colors, materials, textiles, washing instructions, jewelry making materials, country of origin, factory code, price etc). The Company attempts to be as accurate as possible in the description of the products for sale. However, the Company cannot guarantee that all descriptions are totally accurate, complete, reliable or error free. The images of the products on the website are for illustrative purposes only. Although the Company attempts to display the colors accurately, the Company cannot guarantee that your computer or any other device displays accurately and reflects the true color of the product/s. The Company, as being the distributor, is exempt from any liability by only indicating the name of the manufacturer.

7.2 Products are sold with the characteristics described in the online store and in accordance with the terms and conditions of sale posted on the website at the time of your order, to the exclusion of any other term or condition. The Company reserves the right to change the terms and conditions of sale at any time, at its sole discretion, without prior notice. Any changes will be effective from the date of publishing on the online store and will apply only to sales concluded on or after that date.

7.3 Prices and products for sale as well as their characteristics are subject to change without prior notice. For that reason, before sending your order, you are asked to verify the final sale price. You may access the online store from all over the world but it may contain references to products that are not available or cannot be purchased from your country. The products for sale differ from country to country and as a result some products may not be available to the delivery country of your choice, according to the competent list available on the website.

7.4 Products purchased by you are for personal or gift use. By these Terms and Conditions, you declare that you will not use the products purchased for any commercial, business or re-sale purpose.

8. LIMITATION OF LIABILITY

8.1 The Company has only undertaken the responsibility to promote and sell products from designer suppliers to the consumers, users and visitors of «www.luisaworld.com». So, the Company, as being the distributor, is exempt from liability by only indicating the name of the manufacturer (designer).

8.2 The Company has made every effort to display as accurately as possible the colors of the products for sale via its online store. However, as computer monitors vary, the Company cannot guarantee that your monitor’s display of any color is completely accurate.

8.3 The Company cannot provide any guarantee for the legal capacity of the users, consumers and visitors who wish to make a purchase through its online store.

8.4 All users, consumers and visitors should be the lawful owners of the credit, debit, prepaid or any other type of card they use in order to make a purchase from «www.luisaworld.com». In case they are not the lawful owners of the credit, debit, prepaid or other type of card they use in order to make a purchase from «www.luisaworld.com», the Company is not liable against the legitimate owner of the credit, debit, prepaid or other type of card it has been used for any purchase from the online store.

8.5 The Company is not liable for the security of money transactions. The competent Bank is the only party responsible for the security of the transactions made through the credit, debit or prepaid card that has been used by you. However, if a fraudulent use of a credit, debit or prepaid card has been proven, the charge may be canceled upon your request at the competent Bank that had issued the card in accordance with the policy of the respective Bank.

8.6 The Company has no liability for acts or omissions of third parties, particularly unauthorized third-party interventions in products and/or services and/or information through it.

8.7 Before placing your order, you are advised to check the materials that the products you wish to buy are made of, as the Company, which is the distributor and not the manufacturer, has no responsibility in case of, included but not limited to, allergic reactions, dermatological diseases and in general any kind of reactions that may be occurred from the products.

8.8 Every consumer, user and visitor is obliged to exempt, render harmless and relieve the Company from every demand and/or claim of compensation for damage imposed by third parties, for any reason.

8.9 The Company does not have any responsibility for satisfying claims of any nature, against third parties, which may be resulted from the use, copy or imitation of the website or of its contents or any sort of other related websites from third parties which are not authorized by the Company.

8.10 The Company is not responsible for any technical problems that might occur when you attempt to access the website.

8.11 There is no guarantee for the continuous and uninterrupted access in the website and its services, given the possibility of impediment, even in part, due to chance occurrences and/or force majeure. Consequently, there is no responsibility born for the temporary disruption of some sort of service and/or weakness in accessing «www.luisaworld.com» as well as for any possible, direct and indirect, damages and expenses that may occur from the possible disruption or retardation to the operation of the provided services that might occur from the causes referred to herein.

8.12 Please be aware that if you have supplied us with an incorrect address, we are not liable for failure of delivery.

9. ORDER – PRICES

9.1 It is not obligatory to register in order to browse through «www.luisaworld.com», to make a purchase, to make an order or in general to have the opportunity to use any of the features of the website. All orders are subject to acceptance and availability, and items in your Shopping Basket are not considered as reserved and may be purchased by other consumers.

9.2 In order to make an order as a retail consumer, you first have to choose the product/s you want and add them to your Shopping Basket.

Once your selection of product/s has been made and is complete, you are automatically transported to the “Checkout” website page, where there is an exact calculation of the total purchase price of your order. Delivery costs are not included in the above – mentioned price, but will be calculated and be evident to you before the final payment. Prices shown on the website are in Euros and are inclusive of VAT unless you have selected an alternative country where VAT is not chargeable. Consumers from an extra-cee country on a DDU (Delivery Duty Unpaid) basis will be charged for the items purchased (VAT excluded) and shipping costs only. No taxes or duties will be charged by the Company.

We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Payment of these amounts will be necessary to release your order from customs on arrival. Please be aware that some shipments may experience delays due to the customs clearance process, which are outside of our control. If you are shipping outside the EU on a DDP (Delivery Duty Paid) basis, import taxes and duties will be automatically applied at the time of the check out. The costs of shipping and any import taxes and duties paid are non-refundable.

9.3 We are constantly updating and revising our offerings of products, and we may discontinue products anytime, without notice. The pricing of the products for sale is subject to change.

For all of our prices and products, we reserve the right to make adjustments due to market conditions changes, product discontinuation manufacturer price changes, error in advertisements and other extenuating circumstances.

If the price of an order changes after you have paid for it in full, we will inform you about the correct price, and if it is not accepted by you, your order will be cancelled and you will be refunded.

9.4 We attempt to be as accurate as possible with product descriptions and prices. However, we do not warrant that product descriptions or prices are accurate.

In such an event, the Company will inform you about the correct price or the accurate description of the product/s and if it is not accepted by you, your order will be cancelled and you will be refunded. If your credit/debit/prepaid card has already been charged and your order has been canceled for the reasons explained above, the Company will immediately issue a refund to your credit/debit/prepaid card account.

If you are not completely satisfied with your purchase, you may return the product/s purchased in accordance with our Return Policy.

9.5 From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the current price, at the time your order is accepted.

9.6 There will be a tracking Order system available, for you to be able to track the status of an order at any given time via the Company’s cooperating transport and courier company which is DHL. The Company will rely on DHL tracking devices to inform you on delivery progress.

10. ACCEPTANCE OF YOUR ORDER

10.1 Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. Please be aware that this email is NOT an acceptance of your order, it is just a confirmation that we have received it.

10.2 Unless you cancel your order within two (2) hours, acceptance of your order will take place when we email you to confirm your order (order confirmation email). Neither our third-party payment processor nor DHL have the authority to accept an order on our behalf. In the event that you do not receive such email within two (2) business days after your order, you are required to contact us at orders@luisaworld.com.

10.3 We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out herein.

10.4 Whilst every effort is made to make sure that all details on our website are accurate, we may from time to time discover an error, eg in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price. We will inform you about the correct price and if it is not accepted by you we reserve the right to cancel such an order even if it has been accepted or is in transit. If you have already paid for the product/s, we shall refund the full amount.

11. MODE OF PAYMENT

11.1 The payment of the product/s selected by you shall be made at the same date with the date you receive the order confirmation email. The sale contract is therefore concluded in Athens, Greece and the language of the contract is English.

11.2 You may pay your order via a credit/debit/prepaid card through the SSL Security and Technology Protocol, or your Paypal account. Once you submit your credit/debit/prepaid card details you guarantee that you are the lawful owner of the card you use in order to make a purchase from the online store or that you have been specifically authorized to use it by the owner of the credit/debit/prepaid card. In case you are not the lawful owner of the card you use in order to make a purchase from the online store, the Company is not liable against the legitimate owner of the card it has been used. All card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to «www.luisaworld.com», we will not be liable for any delay or non-delivery.

11.3 If you are a registered «www.luisaworld.com» user, we will securely store your card details on our system. These details will be fully encrypted and only used to process card transactions, which you have initiated. To help ensure that your shopping experience is safe, simple, and secure at our website, we use Secure Socket Layer (SSL) technology. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.

12. DELIVERY MODE –TIME – COST

12.1 Once you make your order, you receive the order confirmation email and you complete the relevant payment, your order will be delivered at the indicated destination according to the provisions of DHL. All shipments that are sent by our Company are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.

Please be aware that we cannot deliver to post office boxes. Please also be aware that sales taxes, customs duties, and handling costs will be charged by DHL on an individual basis directly upon shipment as far as non-European Union (EU) countries are concerned, and will not be refunded by our Company in case the articles are returned.

12.2 We process and send orders during our main service hours, Monday to Friday, from 10:00 am till 6:00 pm (with the exception of Greek public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.

Shipping method: DHL express

Shipping costs: 20 Euros

Delivery times: 1-5 business days

Please note that the posted shipping time depends on the card approval and may be delayed should we experience difficulties in obtaining authorization. The Company is also not responsible for any international shipping delays caused by the customs clearing process.

12.3 DHL informs us about the cost of the delivery of your order and its status by sending us the relevant tracking number. The delivery day depends on the sending day as well as the weight and size of the order. You can track your order at any given time point via the use of the furnished tracking number.

12.4 The time of delivery of your order is subject to changes that constitute force majeure eg (bad weather conditions, strikes etc), whereby in every circumstance you will be informed through e-mail. If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.

12.5 Signing the document of delivery and showing your official identification and the payment proof document are prerequisites in order to receive your package.

13. CANCELLATION OF ORDERS – RETURN POLICY

13.1 In case your order has been completed and you have made the relevant payment but you wish to cancel your order anyway, you have the right to do so upon a written notice to us by sending us a relevant email at orders@luisaworld.com. Please be informed that you may cancel your order only before receiving the notification email that your order has been dispatched. If the above – mentioned conditions are met, and in case you have already paid the price of the product/s, your deposit will be refunded via the same means of payment as you used for the initial transaction.

13.2 Returning an item couldn’t be easier! Try your purchases on in the comfort of your own home and if you need to send them back, you have twenty (20) calendar days from the date you received your order to exchange or return. The return period will expire twenty (20) calendar days from the day after the day on which you received the product/s.

To exercise the right to cancel, you should inform us in written before the expiry of the afore-mentioned deadline by sending us a relevant email at returns@luisaworld.com. Then you can prepare you package by filling in the Return Pro-Forma Invoice and inserting three (3) of the four (4) copies in your envelope and attach it to the package with your Return shipping label, without closing it. Then you may arrange a pick-up with the same delivery service that the order was sent with (DHL). After the driver has checked the return shipment, please close the package securely. We may withhold reimbursement until we receive the product/s back with the Withdrawal Form completed and signed by you.

According to Law, returned products must be unaltered, undamaged, not used, washed, stained or damaged and must be returned in their initial state, with no signs of wear or tear. Returned products must have all the original tags and labels attached and be in their original and integral packaging. Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return. Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled, and will be sent back to the consumer. Please note that no refunds or exchanges are possible for customized products. Shoes must be tried on over a carpeted surface to prevent any scratches to the soles. All shoes must be returned in their original shoe box. Shoes returned without the original box, a damaged box, or with marked soles may not be accepted and will be returned to you.

If the above – mentioned conditions are met, your deposit will be refunded to you. We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the re-imbursement.

13.3 In case of exchanging / returning a product, including but not limited, due to a lack of response to the description or to the existence of an actual fault (e.g. used, signs of tear etc), the Company assumes the obligation to communicate with you in order to succeed, according to the standards of good faith and of the commercial ethics, a compromise.

If it is not possible, the Company is obliged to return the money to you, under the adhered compliance that the products purchased have not been used, and that they continue to bear the necessary label that accompanies them. In the occasion that the label has been pulled away from any of the product/s, the Company cannot refund you.

All returns should be requested be email before you send your item(s) back to us to allow for easy identification and prompt processing.

13.4 We can only accept returns from the country to which an order was originally shipped, for example, orders delivered to Greece must be returned from Greece. Otherwise, the return is unfortunately not free of charge (import and shipping fees will be charged at your own expense).

Customs, duties and other fees applied from countries outside the E.U may be charged to the customer directly and may not be refundable when an item is returned. Packages returned without necessary return information, without a RAN or without a proper return authorization label will not be accepted by us. Shippers may follow specific rules and may discard such packages or consider them unclaimed or rejected.

We are not responsible for the fate of a package you may have sent to us that lacks necessary information or authorization.

13.5 In case of absence of the recipient at the designated delivery day, the products are returned either at the transportation or courier company or to the Company’s registered office.

13.6 We offer a flexible returns policy to make your online shopping experience even easier. Do, however, know that we do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your «www.luisaworld.com» account.

14. INTELLECTUAL PROPERTY RIGHTS

14.1 All services of the online store as well as the rest of the content of «www.luisaworld.com» constitute intellectual property of the Company, which hold exclusive responsibility for it. The Company always recommends that all Internet users ensure that they have up to date virus checking software installed.

14.2 «www.luisaworld.com» is the official website of the Company. All content of web pages, which is suspended from the Company, including but not limited, pictures, graphics, photographs, texts, services and products are copyright of the Company and protected by the relevant provisions of Greek Law, European Law and International contracts.

14.3 Specifically, including but not limited, certain photographs, animations, sketches, logos, designs, which have possibly been put on the Website, the Company explicitly states that absolutely respects the intellectual rights of their creators and has no intention to insult or illegally exploit them.

For this reason, the Company commits itself that in the occasion where the intellectual creator (photographer, animator etc) of the above-mentioned feels that he/she has been insulted by the afore- mentioned actions of the Company, the latter will immediately proceed to withdrawal the product in question.

14.4 Every intellectual property right, including but not limited, all patents, trademarks, services trademarks, commercial brand names, designs, pictures, photos (including but not limited looks and aesthetics and other visual or non-literal elements, registered or not), logos, button icons, audio clips, videos, downloads, in the website, the informative content uploaded in the website, every data base operated by us and the design, the text, the graphics of the website as a whole, the software, the photos, the music, the sound as well as their choice and arrangement and every software compiler, the subject source code and the software (including applets and script files) belong to the Company (or to the property of the Company’s providers) and is subject to Greek and European copyright laws.

In regard to the use of any software, of any software compiler, of the subject source code and the relevant software (including applets and script files) used by the Company or its website, the Company declares that in case  the Company is not the legal proprietor, has received all necessary licenses, permissions or authorizations for their use and exploitation, and it is not subject to any third party’s consent. You are not allowed to obtain any kind of title concerning these rights of intellectual property neither to attempt such an act.

You are not allowed to obtain any kind of title concerning these rights of intellectual property neither to attempt such an act. All rights reserved. Your use of the material found on the website is limited to the electronic copying and printing of site pages for personal, non-commercial reasons (e.g. printing an order confirmation page or other purposes related to ordering or shopping for merchandise).

Without the explicit written permission of the Company any other use of content found on this website (including linking and framing) is strictly prohibited.

14.5 The reproduction, the analog/digital recording, the mechanical reproduction, the redistribution, the copying, the transmission, the distribution, the republication, the reception, the appearance, the upload or the broadcasting by any means of the content of the «www.luisaworld.com», the creation of derivative works or misleading the public about the real provider of the content of the website is forbidden as well as the sale, the rent or the allowance of secondary license, its use for the creation of other works or its exploitation in any way without previous written and explicit consent of the Company.

14.6 Any reproduction, republication, uploading, posting or transmission or any other use of the content in any manner or means, for commercial or other purposes is permitted only with Company’s prior written permission or any other legitimate holder of those copyrights.

In any event, occurrence, and report on website should in no way be construed as a transfer or license or right to use them. In case of republication of content belonging to the website (“Re –posting Content”) to other web pages without any reference to the source (the «www.luisaworld.com»), the Company holds no responsibility and therefore is subject to any dangers related with the Internet.

14.7 However, the acquisition and the projection of the website’s content on computer’s screen, its saving in electronic form on disc (but not in any server or other storage device connected to net) or the print of a copy of the above-mentioned content for your own personal, not commercial use, provided that you will maintain intact every note concerning intellectual property and exclusive use rights, is allowed. In other words, the reproduction, modification, copy or distribution for commercial purposes of the content of the Website without our permission is forbidden.

14.8 Every intellectual and industrial property right, as well as every right (including surplus value and, where applicable, trademarks) concerning the brand name and the distinctive title “Luisa World” belongs to the Company (or to the Company’s providers).

14.9 Every content broadcasted or uploaded or submitted to the website is considered as non-confidential and public, according to the Company’s obligations based to the data protection legislation.

14.10 All comments, propositions, ideas, notes, patterns, pictures, photos, concepts or other information that: (i) is shared or entered at the «www.luisaworld.com» by you or (ii) constitute response to Company’s invitations about services or the website in general (in every aforementioned case referred to as “ideas”) will be considered as property of the Company and will remain to the Company’s property, and  through the present you grant every intellectual property right regarding them to the Company.

15. LINKS TO AND FROM OTHER WEBSITES
15.1 Wherever the website includes links to other sites, provided by others (from now on “Other Websites”), the above-mentioned other websites exist only for information purposes and for your convenience.

15.2 The Company does not control the availability, the content, the personal data protection policy, the quality and the complement of the services of the other websites and web pages to which refers through hyperlinks or advertising banners. Consequently, for any problem appeared while visiting / using them you have to address to the relevant websites and pages which hold full responsibility for their services. In no case should be considered that the Company approves or accepts the content or the services of the websites and the pages to which it may refer or with which it may be connected in any other way.

15.3 The Company does not control other websites neither accepts nor holds responsibility for other websites or for content or products or services of other websites (including, without restriction, sites for social networking i.e. Facebook, Twitter, Instagram, Pinterest, Google+) and does not accept any responsibility for any loss or damage that may occur because of their use by you. If you decide to browse through websites linked to this website, you undertake the relevant risk.

16. STATUS – SOCIAL MEDIA
The Company participates actively in Social Media, having created its own page at them (i.e. Facebook, Twitter, Instagram, Pinterest, Google+). In order to browse at the pages that the Company holds at the above-mentioned Social Media, you have to consent to the relevant terms of use. The participation in the above-mentioned Social Media does not give birth to any claim against the Company and the Company holds no responsibility referring to the existence or content of these pages.

17. APPLICABLE LAW
17.1 The Company and the online store preserves the right to modify or to renew in writing the present terms of use with no notification, which will be valid from the date of their publication at the website. Failure of the Company to take any action if you breach these Terms and Conditions of Use shall not be construed as a continuing waiver or relinquishment of such right to take action.

The Company will still be entitled to use our rights and remedies in any situation where you breach these Terms and Conditions of Use. If any part of these Terms and Conditions of Use is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

17.2 The navigation, use and transaction with the «www.luisaworld.com» are governed by the Greek Law, the European Union Law and the relevant International Conventions. Any dispute that may occur during the navigation, use and transaction with the «www.luisaworld.com» shall, therefore, fall within the jurisdiction of the competent national courts of Athens, in Greece.

17.3 If any provision of these terms becomes opposite to the Law, it stops automatically to be in force and will be removed from the present without affecting the power of the rest of the terms.

18. RELATIONSHIP
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and the Company as a result of the present terms and conditions or your use of this website. You agree that you may not and will not hold yourself out as a representative, agent, or employee of the Company, and we shall not be liable for any representation, act, or omission on your part.

19. WAIVER
Please be aware that if you breach the terms and conditions and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the terms and conditions.

20. CONTACTING US

If you have any questions, concerns or complaints you may contact us at e-shop@luisaworld.com