Cookies

The Company may collect identification data of you by using technologies such as cookies. Cookies are short text files stored in your hard drive and do not acknowledge of any document or file of your computer. They are used to facilitate and ameliorate your navigation regarding the use of the services provided by the online store, for getting informed about the views of the website and for the creation of orders and shopping interest history with a view to improve our services as well as to keep logistic records. Other kind of information that we collect from or about you, include your location, the types of content you view or engage with or the frequency and duration of your activities. You can adjust your web browser in such a way that you can be notified for the use of cookies in specific services or not to allow acceptance of the use of cookies in any way. In case you do not wish the use of cookies for your identification, you may not have further access into specific services.

Payments

The payment of the product/s selected by you shall be made at the same date with the date you receive the order confirmation email. The sale contract is therefore concluded in Athens, Greece and the language of the contract is English. You may pay your order via a credit/debit/prepaid card through the SSL Security and Technology Protocol, or your Paypal account. Once you submit your credit/debit/prepaid card details you guarantee that you are the lawful owner of the card you use in order to make a purchase from the online store or that you have been specifically authorized to use it by the owner of the credit/debit/prepaid card. In case you are not the lawful owner of the card you use in order to make a purchase from the online store, the Company is not liable against the legitimate owner of the card it has been used. All card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to «www.luisaworld.com», we will not be liable for any delay or non-delivery. If you are a registered «www.luisaworld.com» user, we will securely store your card details on our system. These details will be fully encrypted and only used to process card transactions, which you have initiated. To help ensure that your shopping experience is safe, simple, and secure at our website, we use Secure Socket Layer (SSL) technology. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.

Orders & Shipping

It is not obligatory to register in order to browse through «www.luisaworld.com», to make a purchase, to make an order or in general to have the opportunity to use any of the features of the website. All orders are subject to acceptance and availability, and items in your Shopping Basket are not considered as reserved and may be purchased by other consumers. In order to make an order as a retail consumer, you first have to choose the product/s you want and add them to your Shopping Basket. Once your selection of product/s has been made and is complete, you are automatically transported to the “Checkout” website page, where there is an exact calculation of the total purchase price of your order. Delivery costs are not included in the above – mentioned price, but will be calculated and be evident to you before the final payment. Prices shown on the website are in Euros [u1] and are inclusive of VAT unless you have selected an alternative country where VAT is not chargeable. Consumers from an extra-cee country on a DDU (Delivery Duty Unpaid) basis will be charged for the items purchased (VAT excluded) and shipping costs only. No taxes or duties will be charged by the Company. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Payment of these amounts will be necessary to release your order from customs on arrival. Please be aware that some shipments may experience delays due to the customs clearance process, which are outside of our control. If you are shipping outside the EU on a DDP (Delivery Duty Paid) basis, import taxes and duties will be automatically applied at the time of the check out. The costs of shipping and any import taxes and duties paid are non-refundable. We are constantly updating and revising our offerings of products, and we may discontinue products anytime, without notice. The pricing of the products for sale is subject to change. For all of our prices and products, we reserve the right to make adjustments due to market conditions changes, product discontinuation manufacturer price changes, error in advertisements and other extenuating circumstances. If the price of an order changes after you have paid for it in full, we will inform you about the correct price, and if it is not accepted by you, your order will be cancelled and you will be refunded. We attempt to be as accurate as possible with product descriptions and prices. However, we do not warrant that product descriptions or prices are accurate. In such an event, the Company will inform you about the correct price or the accurate description of the product/s and if it is not accepted by you, your order will be cancelled and you will be refunded. If your credit/debit/prepaid card has already been charged and your order has been canceled for the reasons explained above, the Company will immediately issue a refund to your credit/debit/prepaid card account. If you are not completely satisfied with your purchase, you may return the product/s purchased in accordance with our Return Policy, as set forth below. From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the current price, at the time your order is accepted. There will be a tracking Order system available, for you to be able to track the status of an order at any given time via the Company’s cooperating transport and courier company which is DHL. The Company will rely on DHL tracking devices to inform you on delivery progress. Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. Please be aware that this email is NOT an acceptance of your order, it is just a confirmation that we have received it. Unless you cancel your order within two (2) hours, acceptance of your order will take place when we email you to confirm your order (order confirmation email). Neither our third-party payment processor nor DHL have the authority to accept an order on our behalf. In the event that you do not receive such email within two (2) business days after your order, you are required to contact us at orders@luisaworld.com. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out herein. Whilst every effort is made to make sure that all details on our website are accurate, we may from time to time discover an error, eg in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price. We will inform you about the correct price and if it is not accepted by you we reserve the right to cancel such an order even if it has been accepted or is in transit. If you have already paid for the product/s, we shall refund the full amount. Once you make your order, you receive the order confirmation email and you complete the relevant payment, your order will be delivered at the indicated destination according to the provisions of DHL. All shipments that are sent by our Company are insured against theft and accidental damage. Upon receipt of shipment and written acknowledgement, this insurance coverage ceases to exist. Please be aware that we cannot deliver to post office boxes. Please also be aware that sales taxes, customs duties, and handling costs will be charged by DHL on an individual basis directly upon shipment as far as non-European Union (EU) countries are concerned, and will not be refunded by our Company in case the articles are returned. We process and send orders during our main service hours, Monday to Friday, from 10:00 am till 6:00 pm (with the exception of Greek public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.

Shipping method: DHL express

Shipping costs: 20 Euros

Delivery times: 1-5 business days

Please note that the posted shipping time depends on the card approval and may be delayed should we experience difficulties in obtaining authorization. The Company is also not responsible for any international shipping delays caused by the customs clearing process. DHL informs us about the cost of the delivery of your order and its status by sending us the relevant tracking number. The delivery day depends on the sending day as well as the weight and size of the order. You can track your order at any given time point via the use of the furnished tracking number. The time of delivery of your order is subject to changes that constitute force majeure eg (bad weather conditions, strikes etc), whereby in every circumstance you will be informed through e-mail. If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Signing the document of delivery and showing your official identification and the payment proof document are prerequisites in order to receive your package.

Returns & Refunds

We are constantly updating and revising our offerings of products, and we may discontinue products anytime, without notice. The pricing of the products for sale is subject to change. For all of our prices and products, we reserve the right to make adjustments due to market conditions changes, product discontinuation manufacturer price changes, error in advertisements and other extenuating circumstances. If the price of an order changes after you have paid for it in full, we will inform you about the correct price, and if it is not accepted by you, your order will be cancelled and you will be refunded. We attempt to be as accurate as possible with product descriptions and prices. However, we do not warrant that product descriptions or prices are accurate. In such an event, the Company will inform you about the correct price or the accurate description of the product/s and if it is not accepted by you, your order will be cancelled and you will be refunded. If your credit/debit/prepaid card has already been charged and your order has been canceled for the reasons explained above, the Company will immediately issue a refund to your credit/debit/prepaid card account. If you are not completely satisfied with your purchase, you may return the product/s purchased in accordance with our Return Policy. In case your order has been completed and you have made the relevant payment but you wish to cancel your order anyway, you have the right to do so upon a written notice to us by sending us a relevant email at orders@luisaworld.com. Please be informed that you may cancel your order only before receiving the notification email that your order has been dispatched. If the above – mentioned conditions are met, and in case you have already paid the price of the product/s, your deposit will be refunded via the same means of payment as you used for the initial transaction. Returning an item couldn’t be easier! Try your purchases on in the comfort of your own home and if you need to send them back, you have twenty (20) calendar days from the date you received your order to exchange or return. The return period will expire twenty (20) calendar days from the day after the day on which you received the product/s. To exercise the right to cancel, you should inform us in written before the expiry of the afore-mentioned deadline by sending us a relevant email at returns@luisaworld.com. Then you can prepare you package by filling in the Return Pro-Forma Invoice and inserting three (3) of the four (4) copies in your envelope and attach it to the package with your Return shipping label, without closing it. Then you may arrange a pick-up with the same delivery service that the order was sent with (DHL). After the driver has checked the return shipment, please close the package securely. We may withhold reimbursement until we receive the product/s back with the Withdrawal Form completed and signed by you. According to Law, returned products must be unaltered, undamaged, not used, washed, stained or damaged and must be returned in their initial state, with no signs of wear or tear. Returned products must have all the original tags and labels attached and be in their original and integral packaging. Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return. Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled, and will be sent back to the consumer. Please note that no refunds or exchanges are possible for customized products. Shoes must be tried on over a carpeted surface to prevent any scratches to the soles. All shoes must be returned in their original shoe box. Shoes returned without the original box, a damaged box, or with marked soles may not be accepted and will be returned to you. If the above – mentioned conditions are met, your deposit will be refunded to you. We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the re-imbursement. In case of exchanging / returning a product, including but not limited, due to a lack of response to the description or to the existence of an actual fault (e.g. used, signs of tear etc), the Company assumes the obligation to communicate with you in order to succeed, according to the standards of good faith and of the commercial ethics, a compromise. If it is not possible, the Company is obliged to return the money to you, under the adhered compliance that the products purchased have not been used, and that they continue to bear the necessary label that accompanies them. In the occasion that the label has been pulled away from any of the product/s, the Company cannot refund you. All returns should be requested be email before you send your item(s) back to us to allow for easy identification and prompt processing. We can only accept returns from the country to which an order was originally shipped, for example, orders delivered to Greece must be returned from Greece. Otherwise, the return is unfortunately not free of charge (import and shipping fees will be charged at your own expense). Customs, duties and other fees applied from countries outside the E.U may be charged to the customer directly and may not be refundable when an item is returned. Packages returned without necessary return information, without a RAN or without a proper return authorization label will not be accepted by us. Shippers may follow specific rules and may discard such packages or consider them unclaimed or rejected. We are not responsible for the fate of a package you may have sent to us that lacks necessary information or authorization. In case of absence of the recipient at the designated delivery day, the products are returned either at the transportation or courier company or to the Company’s registered office. We offer a flexible returns policy to make your online shopping experience even easier. Do, however, know that we do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your «www.luisaworld.com» account.